Coronavirus: help and guidance if you have a loan with us

Coronavirus Support: If you’re worried about the impact of coronavirus, we want to let you know that we’re here to help.

Concerned about your repayments?

The payment holiday scheme ended fully on 31 July 2021. 

If you are experiencing financial difficulties as a result of the current coronavirus situation, we are here to help you. We may need to understand a little more about your situation to be able to suggest the best possible solution, but rest assured that our priority is ensuring that you feel in control and that the process is as stress-free as possible. 

If you have already taken a payment holiday lasting 6 months, or you have not taken a payment holiday but are concerned about making your regular repayments, we will offer you tailored support based on your current circumstances. Please get in touch with us as soon as possible if you have concerns about your repayments. We will come back to you within two working days to discuss the next steps with you. 

The most important thing is to let us know that you are worried about your repayments so we can work with you to agree a way forward.


Helpful resources

If you feel that you need more general help and support with your finances during this time, here are some details of organisations that offer free and impartial advice:

Citizens Advice: 03444 111 444. 9am to 5pm, Monday to Friday.

StepChange: 0800 138 1111. Monday to Friday 8am to 8pm, Saturday 8am to 4pm.

PayPlan: 0800 280 2816. Mon to Fri 8am–8pm Sat 9am–3pm

The Money Advice Service also offers some general guidance here. 

And finally, Gov.UK has information on employment and financial support: