Coronavirus: help and guidance if you have a loan with us

The impact of coronavirus is increasingly being felt across the UK and we know that many of you are concerned about the impact this may have on your finances. We understand that this is a worrying time, and want to offer our help and support.

Here is some information for our customers:

If you have a loan

You can sign in to your account as normal to view information about your loan.

We’re following the guidelines set out by the government and as a result our teams are working from home. This is working effectively and our team is available to help you as normal. As always, our aim is to provide our customers with help and support as you require it. 

As this is an unsettling time for many, our team has been experiencing higher than usual contact and our response times may be slightly longer than normal. We apologise for this and hope that you can appreciate that this is because we are trying to help as many people as possible with their questions or concerns. We will get back to you as quickly as we are able to.


Concerned about your repayments?

If you are worried about your upcoming repayments, we are here to help you. We may need to understand a little more about your situation to be able to suggest the best possible solution, but rest assured that our priority is ensuring that you feel in control and that the process is as stress-free as possible. 

You can request a payment holiday on your Salary Finance loan if: 

  • You have a Salary Finance loan
  • You have been directly or indirectly impacted by coronavirus
  • Your ability to repay your loan has been temporarily impacted (for example you are furloughed or you are having to work less hours.
  • You have either not previously taken a payment holiday at all, or have had a payment holiday of less than 6 months in total. 

Taking a payment holiday will not affect your credit file as you will not be reported as having missed the payments that we have agreed to defer. However, your loan will continue to accrue interest during the time that you are not making repayments, resulting in you paying more overall for your loan. 

If a payment holiday is not the right solution for you, we will work with you to agree a way forward. 

The most important thing is to get in touch if you are worried about your repayments so we can understand your situation. You can do this by visiting our contact us page here.


Helpful resources

If you feel that you need more general help and support with your finances during this time, here are some details of organisations that offer free and impartial advice:

Citizens Advice: 03444 111 444. 9am to 5pm, Monday to Friday.

StepChange: 0800 138 1111. Monday to Friday 8am to 8pm, Saturday 8am to 4pm.

PayPlan: 0800 280 2816. Mon to Fri 8am–8pm Sat 9am–3pm

The Money Advice Service also offers some general guidance here. 

And finally, Gov.UK has information on employment and financial support: