Who is Salary Finance?
When we refer to “Salary Finance”, “we”, “our” or “us” in these Terms, we mean Salary Finance Limited and each of its group companies (including parent, subsidiary and joint venture undertakings).
Salary Finance Limited and Salary Finance Loans Limited are authorised and regulated by the Financial Conduct Authority (firm reference numbers: 758053 and 734585). Salary Finance Limited is registered as a small payment institution money remittance firm (firm reference number: 788485).
For loan products, depending on the employer, Salary Finance Limited acts either as lender, or credit broker exclusively for associated company Salary Finance Loans Limited.
The “Advance” product is not a regulated lending product.
Salary Finance Limited and Salary Finance Loans Limited are registered in England & Wales (company numbers: 09677777 and 07643748) at registered address One Hammersmith Broadway, London, W6 9DL.
Salary Finance Limited and Salary Finance Loans Limited are registered with the Information Commissioner’s Office under numbers ZA152606 and ZA099501.
Availability of all of our products and/or services is within our sole discretion. Not all of our products and/or services are available to all users.
- Loans repayable by salary deduction and/or direct debit (including, top-up loans) (“Borrow”);
- Salary deduction for savings accounts with Yorkshire Building Society, including our “Jars” feature that we offer in partnership with NEST pensions (collectively referred to as “Save”);
- Advances of accrued earnings (“Advance”); and
- Salary deduction for the HM Government Help to Save scheme (“Salary Deduction for HtS”).
How you can contact us
What information we collect and from where
We will need to ask you and your employer or any membership organisation (as applicable) and (if applicable) their outsourced payroll providers for certain personal information to provide you with the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and/or services. We also work with certain organisations (“External Organisations”), including Yorkshire Building Society and NEST pensions (in relation to Save and Jars), and HM Revenue & Customs (“HMRC”) (which is the part of HM Government responsible for Help to Save) and National Savings & Investments (“NS&I”) (in relation to Salary Deduction for HtS). We seek certain information about you from such External Organisation in order to provide you with the products/services you have applied for.
In relation to Borrow, we will also collect information about you from credit reference agencies to make sure that any Salary Finance products and/or services are affordable to you and suitable for your needs, and to manage your account.
We may collect any personal information which you provide to us voluntarily, for example by completing a form on any of our websites or in hard copy, by taking part in a survey or competition, a phone conversation or by emailing us.
Where we seek information from you, giving this information is your choice and if you choose not to give all or some of it to us, this may affect our ability to provide you with the products and/or services you require.
The information that we may collect about you is set out below. The personal information that we collect about you depends on various factors, including the products and/or services you apply for and use (for example, Borrow or Save), the method of loan repayment we put in place for you (if you are a Borrow customer) and whether you choose to take part in surveys, competitions etc.
When you apply for Salary Finance products and/or services we will ask you to provide some contact information, which may include some or all of the following: full name, residential address, telephone number and email address.
From time to time, we may also ask third parties (such as your employer, a credit rating agency or our relevant External Organisations (if applicable)) for this information to confirm that the information that you provide us with is correct (and remains correct), to contact you for the reasons set out below (where we have a lawful basis to do so) or to improve your user experience.
Your friends, colleagues and family may provide us with this information, for example, through our “Refer a Friend” schemes. If your friends, colleagues or family members refer you to us, we will always ask that friend, colleague or family member to confirm that you have consented to them sharing your contact details with us.
You may also provide us with these details directly at events we run.
When you apply for Salary Finance products and/or services we will ask you to provide some information about your employment, which may include some or all of the following: job title, work start date, ongoing gross annual income (and any other employment income), previous period net pay, payroll/employee ID number (and, if applicable, national insurance number, or any other form a personal identifier) and current or anticipated employment status (for example, active, leaver, sick leave, maternity/adoption/parental leave, redundancy).
When you register for Advance (if this is available to you), we will obtain details of how you are paid, such as how your salary is accrued and whether it is paid to you in arrears. For example, if you are an hourly paid worker your employer will provide us with your ongoing hourly pay and number of hours worked in a pay period.
From time to time, we may also ask third parties (such as your employer) for this information to confirm that the information that you provide us with is correct (and remains correct), to monitor your repayment obligations (if you are a Borrow customer), or to offer you products and/or services that may be suitable for you.
We may ask you or third parties (such as your employer) for information relating to your employment status (such as sick leave, maternity or paternity leave or redundancy) as this may affect your ability to perform the obligations you owe to us.
When you apply for Salary Finance products and/or services we will ask you to provide information to help us (in addition to the above) to assess your eligibility and suitability for Salary Finance products and/or services. This may include some or all of the following: address history, residential status, date of birth, partner’s income, number of dependents.
From time to time, we may also ask third parties (such as your employer, a credit rating agency or our relevant External Organisation (as applicable)) for this information to confirm that the information that you provide us with is correct (and remains correct), to monitor your repayment obligations (if you are a Borrow customer), or to offer you products and/or services that may be suitable for you.
Bank account information
Where you have been accepted for a Salary Finance loan, we will ask you to provide your bank account details so that we know where to send your loan funds and also to allow us collect repayments via Direct Debit if making loan repayments from your salary is not possible (whether because your employer does not support repayments by salary deduction or because you have left your employer or otherwise).
When you register for Advance (if this is available to you), we will ask you to provide your bank account details and other associated details to allow us to make sure that we pay Advances to the bank account to which your earnings are paid and to allow us to set up a Direct Debit (if appropriate).
When you register for Salary Deduction for HtS (if this is available to you), we will ask you to provide your bank account details so that, if NS&I are not able to credit your Help to Save account with the amounts deducted from your earnings (“Deductions”), we can return the Deductions (or the difference between the Deduction and the amount credited to your Help to Save account) to you. We may also share your bank account details with HMRC and NS&I in order to set up a Help to Save account on your behalf.
When you register for Save or Jars (if this is available to you), we will ask you to provide your bank account details so that, if we are unable to credit your Yorkshire Building Society account with the Deductions, we can return the Deductions (or the difference between the Deduction and the amount credited to your Yorkshire Building Society account) to you.
Information provided from our savings provider (Yorkshire Building Society)
Where you have Save or Jars, we will ask our savings provider for details that they hold about you which may include some or all of the following: title, forename(s), surname, date of birth, address, email, phone number, account number and sort code and other details about your savings account (including account close date, inactive date, balance).
Information provided to and from HMRC and NS&I where you are a Salary Deduction for HtS customer
HMRC (and/or NS&I) will provide us with data required for Salary Deduction to HtS, which may include one or more of the following: your first and last name, date of birth, whether or not you are eligible for an NS&I Help to Save account and details about your NS&I Help to Save account, including your account number, headroom, account status, current balance, any restrictions on adding funds and (if applicable) your bonus estimate.
In order to help you set up an NS&I Help to Save account, we will provide HMRC with data required for Salary Deduction for HtS, which may include one or more of the following: your email address and bank account details.
We will transfer Deductions to NS&I to be credited to your NS&I Help to Save account (subject to NS&I account rules, including limits on amounts that may be credited each month).
Information about your behaviour
We collect information about your behaviour in relation to your obligations under our products and/or services – for example, whether you make repayments on time.
Credit reference agencies and electoral roll
In relation to Borrow, as a responsible lender, we perform automated soft credit searches with a credit rating agencies to check your credit history. We access this data from credit reference agencies (whether in the UK or any other country). This may include (but is not limited to) some or all of the following: details of credit accounts held and repayment performance, as well as public information such as inclusion on the electoral roll, bankruptcies and county court judgements. The credit rating agencies will record our searches.
We also receive data from credit reference agencies to monitor your obligations under a loan agreement you have with us and for internal risk decisioning (for example, to identify whether you are eligible to apply for additional loans with us).
We also collect information about how you use our site. This might be through our analytics monitoring and visitor recording (or other such systematic methods) that enable us to see how you interacted with our site and services, or through you accepting to share your screen with us in order for us to provide support services (for example, through our live-chat function). We do this so we can respond to your queries and provide you with the best customer experience possible.
Recording our calls
We may record and monitor our telephone calls, and keep a record of such calls, to help improve the products and/or services we provide to you.
Responses to prize draws, competitions, customer offers, surveys and other promotional activities
We may also record information that we obtain from you (or third parties) from prize draws, competitions, customer offers, surveys or other promotional activities that you take part in.
How we use your information
We use your personal information in a number of ways to fulfil your request and make our products and/or services as effective as possible. We only retain your data for as long as is necessary and for the purposes specified in this policy.
We may use any of the information we collect about you for any of the following purposes (as well as for the reasons set out above).
To enable you to apply for, and to use, our products and/or services
We will use your information to register you as a user and to provide you with our products and/or services. This includes, for example, using your information:
- to contact you about your application and the products and/or services you have with us;
- to verify your eligibility and suitability for our products and/or services;
- to decide whether to offer you our products and/or services;
- in relation to Borrow, to search CRA records;
- to enhance the accuracy of information we hold and which your employer or membership organisation (as applicable), and (if applicable) their outsourced payroll providers, holds about you;
- to make payments, on your behalf, to your third party creditors (where you are using our direct debt consolidation service);
- to advise the payroll team of your employer or membership organisation (as applicable) of your registration;
- to manage your account;
- to conduct internal analysis and reporting;
- to fulfil our contractual and legal obligations as a lender;
- in relation to Borrow, to determine the method by which your loan repayments will be collected;
- in relation to Borrow, to administer the disbursal of loan repayments and the collection of loan repayments (whether by salary deduction or otherwise);
- where you have Advance (if this is available to you), to administer the disbursal of payments, make adjustments to the earnings you receive on your usual pay day and determine the method of collecting any payments that you’re not entitled to but that may have been paid to you;
- where you have Save including Jars, to share relevant data about you with our savings provider so that we can reconcile data that they hold about you with data that we hold about you;
- where you have Save including Jars, to administer collections of savings deducted from your salary; and
- where you have Salary Deduction for HtS (if this is available to you), to help you set up a Help to Save account (if you don’t already have one), to link your Help to Save account with your Salary Finance account, to administer the transfer of funds from your earnings to NS&I and to provide you with details about your Help to Save account.
To validate your identity and authenticate the information you provide
We will confirm your identity and authenticate the information you provide for security purposes.
To send and receive information about your credit history and to carry out other background checks
In relation to Borrow, we will send information about you to and from one or more credit rating agencies. This is to help to verify whether our products and/or services are suitable for you and to run appropriate fraud, anti-money laundering or background checks. We also receive data from credit rating agencies during the course of your loan for monitoring purposes. We are required to tell credit rating agencies how you run your relationship with us, including whether or not you make your loan repayments on time, if you default on your loan or enter into any repayment arrangements. This reporting may make obtaining future credit more difficult.
To set up a Direct Debit
We will use your information to set up a Direct Debit with your bank account in order for us to collect repayments of loans you have with us (if your loan is not being repaid by salary deduction) or any other amounts due.
To enforce our terms and conditions
We will use your information to enforce the terms and conditions that apply to you when you have and/or use our products and/or services.
To provide and improve customer support and experience
We will use your information to be able to provide and improve the customer support and experience we provide to you (for example, queries about our products/services, access/log-in, account management etc.).
To process payments and collect arrears
We will use your information to process the payments you commit to when signing up to our products/services and for the collection of any future payments or overdue amounts for those services.
To personalise website experience
Salary Finance may use your data to monitor and to enable website personalisation and improve your online experience.
We may use your data to generate non-personal statistical data, for example relating to the size of our customer base, the levels of site usage and customer behaviour. This will only be group data, such as the age range of site users, and will not include any information that could personally identify you. This may then be shared with third parties and your employer or membership organisation (as applicable) and (if applicable) their outsourced payroll providers.
Salary Finance may ask particular customers to participate in market research (for example, a survey or a questionnaire). If you accept this invitation, we will use the feedback you give us to improve our products and services and/or other research purposes.
Administration of prize draws, competitions, customer offers, surveys and other promotional activities
From time to time, we will run prize draws, competitions, promotions and surveys and, we will use the information you provide to us, to run such activities (including contacting you to see if you want to take part) and to do what we agree to do as part of them.
Marketing (including electronic marketing)
We will use your information for marketing purposes and/or to keep you informed of any of our products, services or offers, or those of our third party partners, that may interest you. We or they may contact you about them (including by post, email or SMS).
Where we are required by law to obtain your consent to use your personal information for marketing purposes, we will ask for this consent separately and clearly.
You can opt out of marketing communications at any time by emailing firstname.lastname@example.org or by clicking the unsubscribe link in any marketing email you receive from us.
Crime or fraud investigation, detection and prevention
We may use your information for the investigation, detection and prevention of crime and/or where we feel that it is a necessary action to protect the property, rights or safety of Salary Finance or any other party, and/or to provide suitable security for your account and the information that we hold about you.
Reporting and analytical purposes
We will use your information for reporting and analytical purposes to meet our legal, regulatory and contractual obligations to enable us to improve our products and services and to provide appropriate levels of support to our customers.
To maintain our records and other administrative functions
Salary Finance needs to ensure that it maintains comprehensive and up-to-date and accurate records of the ways we process your personal information and other operational activities and therefore we will process the information you provide for record-keeping and general administrative purposes.
Complaint and dispute resolution
Whilst we will try to make sure that you are satisfied with the service we provide, if you do complain to us, we will use the information we have about you to help us manage your complaint.
To comply with the law
We are required to comply with many laws and regulations. We will, where necessary, use your personal data to the extent required to enable us to comply with these requirements.
The lawful basis for our collection of personal information
Where we process your personal information, we will ensure that we have a lawful basis to do so.
Performance of contract or to comply with law
We may rely on this basis for processing personal information where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, or for compliance with a legal obligation to which we are subject. Failure to provide personal data for these purposes may mean that we cannot perform the services requested or you may not be able to use the products and/or services we offer.
We may rely on this basis for processing where we process personal information for the following purposes:
- to enable you to apply for, and to use, our products and/or services (for example, entering into a consumer credit agreement or our terms and conditions );
- to validate your identity and authenticate the information you provide;
- to send and receive information about your credit history;
- to set up a Direct Debit;
- to enforce our terms and conditions;
- to provide and improve customer support and experience;
- to process payments and collect arrears;
- to personalise website experience;
- to investigate, detect and prevent crime or fraud investigation;
- for reporting and analytical purposes;
- to maintain our records and other administrative functions;
- to resolve complaints and disputes;
- to comply with the law; or
We may rely on this basis to process personal information where the processing is necessary for the purposes of legitimate interests pursued by us (or by a third party) (except where such interests are overridden by your interests or your fundamental rights and freedoms).
We may rely on this basis for processing where we are processing data for the following purposes:
- to enable you to apply for, and to use, our products and/or services (for example, entering into a consumer credit agreement);
- to notify you that are you eligible to apply for another loan with us (including top-up loans);
- to assess whether you are eligible for another loan with us (including top-up loans);
- to validate your identity and authenticate the information you provide;
- to send and receive information about your credit history;
- administration of prize draws, competitions, customer offers, surveys and other promotional activities;
- marketing material (including electronic marketing);
- to maintain our records and other administrative functions; or
The legitimate interests we are typically pursuing are:
- Provide a personalised service for relevant people – including sending targeted communications (such as emails) to the right people, for example customers who are eligible for additional Salary Finance products and/or services, instead of sending mass communications that may not be relevant to some of the recipients.
- Provide beneficial products and/or services to our customers – a top-up loan customer will benefit from the utility provided by the additional funds. This may be because they are able to consolidate additional higher cost debt.
- Promote responsible lending – responsible lending means that lenders only sell products that are affordable and suitable for the borrower’s circumstances.
You may request to opt out of us processing your personal data on the basis of legitimate interests by emailing us on email@example.com. For further details, see ‘Your rights in respect of the processing below’.
We may also rely on you providing consent to our processing in the following scenarios:
- internal research purposes;
- administration of prize draws, competitions, offers, surveys and other promotional activities;
- viewing how you use our website when you agree to give access to your screen in our live-chat function;
- marketing (including electronic marketing); and
- obtaining and using sensitive data.
If you choose not to give your consent, or you later remove your consent, this may affect our ability to provide the services you want to you.
Where we are required to obtain your consent by law, we will ask for this consent separately and clearly.
Who do we share and disclose your personal information with?
We will share your information with various third parties for the purposes set out above (and where Salary Finance has a lawful basis to do so).
We may share your personal information with the following third parties.
Employers or membership organisations
We may share relevant information (such as contact details, date of birth, gross basic annual salary, previous period net pay, start date of your employment, payroll or membership number, and any product-specific orders which are to be processed via payroll) with your employer or membership organisation (as applicable), and (if applicable) their outsourced payroll providers, in order to improve the accuracy of our respective records and to determine the method by which you loan should be repaid (if you are a Borrow customer).
Suppliers and External Organisations
We may share your personal information with suppliers who provide services to us and who require access to your personal information in order to process it for the reasons set out above.
Our suppliers include:
- brokers, lenders and providers of credit and financial products;
- customer support services and developers (which may be based outside the European Economic Area);
- IT providers (such as communications management providers or suppliers that assist with user analytics, visitor recordings etc.).
We will share your personal information with our External Organisations in order to provide you with the products and/or services that you applied for, for example to enhance the accuracy of the data that we each hold about you or to link your Salary Finance account with your Help to Save account or Yorkshire Building Society account (as applicable).
We also share your personal information with companies within our group, or our business partners, who manage some parts of our products and/or services.
Regulatory and law enforcement bodies
We may also provide personal information to fraud prevention agencies, public bodies, law enforcement bodies and other judicial or regulatory bodies.
We may also share your personal data with third parties where such third parties are acting in a professional capacity, for example an auditor, and there are appropriate confidentiality and privacy measures in place.
Credit Rating Agencies
In relation to Borrow, we may share your personal information with credit rating agencies. We also report default or repayment arrangements to credit rating agencies. This reporting may make obtaining future credit more difficult.
We may share your personal information with introducers, brokers or financial advisers you may have engaged on your behalf.
In relation to Jars, we may share your information (which we may anonymise) with research organisations for the purpose of conducting surveys or research. We will only share this information where you have given us your consent. If you wish to withdraw your consent, please let us know at firstname.lastname@example.org.
Using other websites
Our websites may contain links to websites which are owned or controlled by parties other than Salary Finance. These links are provided for your convenience and do not imply that we have reviewed or condone the third-party sites, their content or their privacy policies.
Our website may also automatically transfer you to a third party site in order to fulfil the services we provide to you. In such cases, we will carry out due diligence to ensure third parties have the appropriate data protection requirements in place.
When you access linked third party websites, you do so at your own risk. These sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We will not be held liable for any misuse of your information or other misconduct by the third party.
Where in the world we send information
Salary Finance Limited is based in the UK, and this is where we operate our software platform. However, in order to provide our services to you a reduced subset of your personal information may be transferred outside the European Economic Area to make use of services that operate outside the European Economic Area. Whenever Salary Finance transfers your personal data outside of the European Economic Area, we impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. We may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
To make sure we keep your personal information safe, we apply strict safeguards when transferring it overseas. For example, transfers to the United States of America will be subject to appropriate additional safeguards under the EU-US Privacy Shield Framework. For further information about these safeguards, please contact our Data Protection Officer at email@example.com.
How long we keep your personal information for
- legal and regulatory requirements and guidance;
- limitation periods that apply in respect of taking legal action;
- our ability to defend ourselves against legal claims and complaints;
- good practice; and
- the operational requirements of our business.
These reasons vary from one piece of information to the next depending on the products and/or services you have signed up for, so the amount of time we keep your personal information for may vary.
In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.
For further information about our retention periods, please contact our Data Protection Officer at firstname.lastname@example.org.
In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you (for example, whether you are accepted for a loan).
By “automated decisions” we mean decisions made solely by automated means (for example, software algorithms) without any human review. By “profiling” we mean automated processing of personal data to evaluate certain things about you. For example:
- we use automated decisions and profiling to assess your suitability for our products and/or services (including affordability), the interest rate we should offer you, if you are eligible for a product with different contractual terms, e.g. loan amount and/or term and to predict the likelihood of you making loan repayments; or
- if our processing reveals your behaviour to be inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity, or you appear on an official sanctions list, our systems may automatically determine that you pose a fraud or money laundering risk.
The personal information that we may use as part of any automated decisions (including profiling) includes the information that you (or third parties) provide to us, as described above.
Automated decision-making is used so that we can determine efficiently and accurately whether to offer you the products and/or services you apply for (and therefore whether we can enter into a contract with you) or offer suitable alternatives (if eligible) and so that we can perform our obligations under our contract as a responsible lender.
We have implemented measures to safeguard the rights and interests of individuals whose personal information is subject to automated decision-making. When we make an automated decision about you, you have the right to contest the decision, object to profiling, to express your point of view, and to require a human review of the decision. You can exercise this right by emailing us at email@example.com. If you object to automated decision-making or profiling of your personal data, this may affect our ability to provide you with the products and/or services that you request.
How we process your data for the purpose of fraud prevention and detection
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity.
If fraud is detected, you could be refused certain services, finance, or employment.
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision making: if you want to know more please contact us using the details above.
Consequences of processing
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on at firstname.lastname@example.org.
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please see below.
You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data. Further details are set out below.
Your rights in respect of the processing
It is important that you understand your rights in relation to your personal information and how you can contact us if you have any concerns or queries. You have the following rights (subject to certain exemptions/qualifications permitted by law or regulation):
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure/be forgotten
- The right to restrict processing
- The right to data portability
- The right to object
- Rights relating to automated decision making and profiling
Where you have given us consent to process your personal information, you have the right to withdraw that consent at any time by contacting us at email@example.com. This will not affect the lawfulness of processing based on your consent carried out prior to you withdrawing your consent.
You have a right to request access to or rectification of your personal information (including any information we have used to create any profile) that we hold about you, free of charge.
You also have the right to erase your personal information, to restrict or stop processing or delete it. We have up to 30 days to respond to your request. Whilst we provide the information requested without a fee, further copies requested by you may incur a charge to cover our administrative costs.
It’s worth noting that in some cases if you do ask us to correct, delete or stop processing it, we won’t always be required to do so. In such instances, we will explain why.
To exercise any of the above rights, please submit your request via email to firstname.lastname@example.org and provide your name, postal address and telephone number and any other proof of identification that we may request. If you are contacting us on behalf of someone else, you must provide signed authority from the individual whose data is required.
Where requests are made this will be in accordance with legal, regulatory, accounting requirements and our retention policy.
The security of your Personal Information is very important to Salary Finance. We use physical, electronic, and administrative controls that are designed to protect your Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction. We adhere and are certified to the ISO 27001 standard for information security management systems.
We have several layers of security measures in place to protect your information, including:
- Enterprise-level security infrastructure, including physical security measures, to guard against unauthorised access to systems;
- Up-to-date, automated, and centralised anti-virus software to protect against viruses damaging data and infrastructure;
- Regular reviews of our information collection, storage and processing practices, including backups, encryption, and retention; and
- On-going governance and auditing in line with industry best practices and international certification standards.
How to make a complaint about the use of your data
We endeavour to deliver the best levels of customers service however if your think we are falling short please contact our data protection officer at email@example.com.
If you’re unsatisfied with any aspect of how we handle your personal information you have the right to contact the Information Commissioner’s Office, the supervisory authority.
- Going to their website at https://ico.org.uk.
- Phone on 0303 123 1113.
- Post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, K9 5AF.